ARDEN & BEAM / CUSTOMER CARE

How can we
help?

Questions about an order, product or return? Send us a message and we’ll point you in the right direction.

SUPPORT STATUSWe’re accepting messages

We typically respond within two business days.

SEND A MESSAGE

Tell us what’s going on.

Choose the topic that best fits your question. If it concerns an order, include the order number and email used at checkout.

For damaged or incorrect items, describe the issue clearly. Our team may request photographs in a follow-up message.

By submitting, you agree that we may use these details to respond to your request.

BEFORE YOU SEND

Answers at a glance.

Where can I see my order history?+

Sign in to your customer account using the email associated with checkout. Your available orders will appear there.

How do I track an order?+

Visit Track Your Order or open the order from your customer account. Tracking appears after fulfillment information becomes available.

What should I include with a return question?+

Include your order number, the item involved and a clear explanation of the issue so support can respond efficiently.