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How can we help?

Orders, shipping, returns and setting up your lights, all in one place.

Track an orderSign in to see order status and tracking. ShippingCosts, timing and tracking. Returns & refunds30-day return requests. Set up your lightMounting, charging and the sensor. Damaged or wrong itemTell us and include photos. Contact usSend a message to our team.

Get started

Set up in under a minute.

Charge or add batteries

Luma and Aurelia charge by USB. Fully charge them before first use. StepGlow and Noma use AAA batteries (not included).

Clean, then mount

Wipe the surface so it’s clean and dry, then press the mounting strip firmly in place. Magnetic models snap on and lift off for charging.

Walk by to test

Move in front of the sensor. The light turns on, then switches off by itself after you leave. Point the sensor where people walk.

Answers

Common questions.

Where can I see my order?

Sign in to your customer account with the email you used at checkout. Your orders and any available tracking appear there.

Can I change my shipping address?

Contact us as soon as possible with your order number. We’ll try to help, but changes can’t be guaranteed once your order is being prepared.

Where do you ship?

We currently ship to addresses in the United States.

How much is shipping?

Standard shipping is $4.99 on orders under $50 and free on orders of $50 or more. Express shipping is $15. Your final options are shown at checkout.

How long will it take?

Most orders are prepared in 2–4 business days. Standard delivery usually takes 3–5 business days after shipping, and express usually takes 1–2. These are estimates, not guarantees.

My tracking hasn’t updated.

Tracking can take up to 48 hours to show its first update. If it still hasn’t moved after a while, email us your order number and we’ll look into it with the carrier.

What is your return window?

You can request a return within 30 days of delivery. Items must be unused, in original condition and packaging, with proof of purchase.

How do I start a return?

Email us before sending anything back, with your order number and the reason. Returns sent without approval may not be accepted.

Who pays for return shipping?

You do, unless the item arrived damaged, defective or incorrect.

When will I get my refund?

Once your return is received and inspected, we’ll let you know the decision. Approved refunds go back to your original payment method. Your bank may take a few extra days to show it.

My item arrived damaged.

Check your order when it arrives. Contact us quickly with your order number and clear photos of the problem, and we’ll help make it right.

Do I need an electrician or tools?

No. All of our lights are wireless and mount without wiring.

Which lights need batteries?

StepGlow and Noma use AAA batteries (not included). Luma and Aurelia have built-in batteries that recharge by USB.

What’s the difference between warm and cool white?

Warm white has a soft, cozy glow like a table lamp. Cool white is crisper and brighter, which suits closets and work areas.

Why are the light sets cheaper?

Each set costs less than buying the same lights one by one, and every set ships free in the U.S.

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