Are Arden & Beam products proprietary?
No. Arden & Beam is an independent online retailer that selects products from third-party manufacturing partners. Similar product styles may be sold by other retailers. We focus on clearly labeled options, secure checkout, tracked delivery, customer support and transparent return terms rather than claiming the products are exclusive inventions.
Why does the price change when I choose an option?
Some lights are available in different lengths, light colors and pack sizes. The displayed price follows the selected variant. Review the complete option name—especially the quantity and dimensions—before adding an item to your cart.
Where do you ship?
We currently ship within the United States. Standard shipping is $4.99 for orders under $50 and free for orders of $50 or more. Express shipping is $15. See our Shipping Information page for details.
How long will my order take?
Most orders are prepared in 2–4 business days. Standard transit is generally estimated at 3–5 business days after shipment; express transit is generally estimated at 1–2 business days after shipment. Individual product pages may show different estimates.
Can I return an item?
Eligible items may be returned when requested within 30 days of delivery. Items must generally be unused and in their original condition and packaging. Review Returns & Refunds for exclusions and instructions.
How can I track my order?
Visit Track Your Order or open Orders in your customer account. Tracking may take up to 48 hours to display movement after shipment.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment begins.
How do I contact support?
Email Ardenandbeam@gmail.com and include your order number when applicable. We aim to respond within 2 business days.