30-Day Return Requests
You may request a return within 30 days after delivery. Eligible items must be unused, unworn, in their original condition, and returned with original packaging and proof of purchase.
Starting a Return
Email pointer_fibrin4e@icloud.com before sending an item back. Include your order number and reason for the request. Returns sent without prior authorization may not be accepted. Customers are responsible for return shipping unless an item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
Inspect your order upon arrival. Contact us promptly with your order number and clear photos if an item is damaged, defective, or incorrect.
Non-Returnable Items
Personalized items, perishable goods, opened personal-care goods, gift cards, and items marked final sale may not be returnable. Additional product-specific restrictions will be shown before purchase.
Refunds
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Financial institutions may need additional time to post the credit. Original shipping charges are not refundable unless required by law or the return resulted from our error.